At Twigz Pretzels, we are confident that you will be satisfied with your purchase. We regard maintaining high quality to the utmost importance and ensure this is maintained throughout our entire process! If you are unsatisfied with your purchase from twigzpretzels.com, you may be eligible for a refund if it is requested within 30 days of receiving your items by sending your request via our General Inquiries form. All reasonable requests will be considered and, if deemed suitable, your item will either be replaced at no additional cost to you or refunded in full.

We reserve the right to deny a refund or credit if deemed unreasonable or does not comply with these terms.